Windows 8 : Configuring, managing, and troubleshooting connections (part 2) - Using Troubleshooter

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Using Troubleshooter

If your network is down and there are problems with switches or routers, seeing information from a stack of workstations won’t be helpful. However, if your workstation (or someone else’s) goes offline intermittently, the Network and Sharing Center has a Troubleshooter option that might provide insight into which connections are offline. Troubleshooter is a good starting point for diagnosing and repairing connections when there are problems with connections in Windows 8.

In many cases, it’s unlikely that you will take a lot of time to work with Troubleshooter. However, some of the steps it can perform, such as releasing and renewing IP addresses or reconfiguring the entire IP stack (which you might do by using netsh), might be faster, especially when a coworker is using the computer and you are coaching him or her over the phone.



If you are trying to work with someone to troubleshoot a specific Internet issue on a known connection, you can tap and hold or right-click the connection icon in the system tray and select Troubleshoot Problems to open Troubleshooter.

To start Troubleshooter, open the Network and Sharing Center and tap or click Troubleshoot Problems. Choose the area in which you are experiencing an issue from the following list:

  • Internet Connections

  • Shared Folders

  • HomeGroup

  • Network Adapter

  • Incoming Connections

  • Printer

When you select an option (for example, Internet Connections), the Welcome screen for the Troubleshooter opens. Tap or click Next to begin troubleshooting the problem. Figure 2 shows the Internet Connections Troubleshooter.

You can select either general connection troubleshooting for when the Internet itself is not working or specific webpage connections when the Internet works but access to a particular website is not working. Select the option most applicable to your problem and tap or click Next.

Troubleshoot Internet connection problems

Figure 2. Troubleshoot Internet connection problems

Windows 8 then searches some general settings from your Internet Options settings to diagnose problems with DNS and Network Interface Card configurations and attempts to correct any issues it finds. In many cases, the Windows troubleshooting tools can diagnose and correct problems without manual intervention.

When Windows 8 finds an issue by using one of the troubleshooting tools, it will display a message noting the problem found to help diagnose the issue. However, sometimes Windows will need help from you during the troubleshooting process. For example, the Internet Connections Troubleshooter may find that the cause of the problem is possibly the modem or router. Windows 8 cannot fix issues with these devices, so the Troubleshooter will ask you to take steps with the other device to see whether you can correct the problem. After you have checked the other devices, tap or click the next step in the Troubleshooter to initiate the diagnosis again and see whether you have corrected the problem.

If you are certain that other computers can connect through your modem and you want the Troubleshooter to skip this step and proceed, tap or click Skip This Step And Continue. Windows 8 will try to correct the problem. The Troubleshooter will come back to this step if it cannot work around the problem; it will tell you that it was unable to fix your problem and will indicate a possible reason. In this case, additional options are available, and they might include:

  • Remote Assistance

  • Online support

  • System recovery

  •  Windows 8 : Configuring and using Remote Desktop (part 3) - Programs, Experience, Advanced
  •  Windows 8 : Configuring and using Remote Desktop (part 2) - Opening the Remote Desktop application - General, Display, Local Resources
  •  Windows 8 : Configuring and using Remote Desktop (part 1) - Configuring Remote Desktop
  •  Windows 8 : Working with Remote Assistance - Initiating Remote Assistance, Providing remote assistance
  •  Windows 8 : Managing authorization and access rights (part 4) - Run As,Using and managing certificates
  •  Windows 8 : Managing authorization and access rights (part 3) - Running tasks as administrator and user account control
  •  Windows 8 : Managing authorization and access rights (part 2) - Local Security Policy console
  •  Windows 8 : Managing authorization and access rights (part 1) - Assigning user rights
  •  Windows 8 : Determining who’s who through authentication (part 5) - Logging on by using a picture password,Using a personal identification number for authentication
  •  Windows 8 : Determining who’s who through authentication (part 4) - Managing credentials in Windows 8 by using Credential Manager,Configuring a Microsoft account for use with Windows
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