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Tech Support & Techsplanations - June 2013 (Part 2)

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A FileMaker alternative

I have been using an older version of FileMaker, but don’t want to upgrade to the latest version because I cannot justify the price for what I need to do. Basically, I need a database app that will let me track monetary giving, and help me send out forms required by the IRS. Preferably, I’d like something that could import my existing data from FileMaker, and it is important that the application have good form-printing support.

Bento is a smaller (and cheaper) version of FileMaker that would provide you with all of the features that you’re looking for. It will let you easily keep track of contacts (even linking the contacts with those stored in the Contacts app in OS X), and relate certain data with those contacts. You can then use the form and mailing features to easily create the mailing labels and forms that you need to send out.

You should have no problem importing your existing FileMaker projects as long as the data is in CSV (comma-separated values) format. To learn more about importing your existing data into Bento, refer to this handy tips guide on the FileMaker site: bit.ly/ml_bentoimport. Also, you can give Bento a spin with a free trial by visiting bit.ly/ml_bento.

Bento provides many FileMaker features, but for smaller projects. It also includes qood label - and form-printing capabilities.

Bento provides many FileMaker features, but for smaller projects. It also includes good label  and form-printing capabilities.

Changing of the Cloud

I just gave my iPhone 4S to my son, but my iCIoud and iMessaqe accounts are still linked to that device. How do we change the iCIoud account to him instead of me?

First, iCIoud. Navigate to Settings > iCIoud, and tap on the red "Delete Account" button at the bottom of the scrolling view. This will remove mail of your iCIoud account information from the device, including Mail, Contacts, Calendars, Reminders, Safari preferences, Notes. Passbook items, Photo Stream photos, and Documents and Data. You will be able to sign into a new account after removing the old one.

Remove the iCIoud account to sign in with a new one.

Remove the iCIoud account to sign in with a new one.

Second, you’ll want to change the iMessage account to reflect the new owner’s Apple ID as well. To do this, navigate to Settings > Messages. Tap on the "Send & Receive" button, and then the Apple ID button. You’ll be able to sign out here, and sign in using a new account.

If the new owner already has an iTunes Store/App Store account, then they may wish to sign in to make purchases and download existing iTunes and App Store purchases. To do this, navigate to Settings > iTunes & App Stores, and tap on "Apple ID" at the top of the screen. Like the iMessage screen, this will let you sign out of the existing account and sign in with a new one.

Remove the iCloud account to sign in with a new one

Remove the iCloud account to sign in with a new one

iTunes and App Stores may also need to be changed to reflect the new iPhone owner.

iTunes and App Stores may also need to be changed to reflect the new iPhone owner.

Back to square one

I want to start my MacBook Pro over from scratch because I will be putting It up for sale. However, I want the OS to remain on the system. What 1s the best way for performing a clean install?

With the advent of Lion and Mountain Lion, all of the recovery software was put onto your system whenever you installed OS X from the Mac App Store; if you have an older system that isn’t running Lion or Mountain Lion, then you’ll need to use the install DVD that came with your system to perform the following steps. (Alternatively, if you are on Lion or Mountain Lion and don’t have a speedy Internet connection, then you can download the OS X Recovery Disk Assistant from Apple’s website to make a bootable disk that can be used in place of the Internet recovery system. You can find that information at bit.ly/ml_recoverydisk.)

The new Internet recovery feature gives you access to the OS X install utilities without needing any physical media.

The new Internet recovery feature gives you access to the OS X install utilities without needing any physical media.

To begin, boot your system while holding down Command + R if you’re on Lion or Mountain Lion to boot into Recovery mode. If you’re using an install DVD, hold down the C key. Once booted, you’ll select the Disk Utility from the list of available Utilities, and then click Continue.

In Disk Utility, select your computer’s hard drive in the media sidebar, and then click on the "Erase" tab. Ensure that "Mac OS Extended (Journaled)" is selected in the Format drop-down menu, and then type "Macintosh HD" in the Name field. Click on the Erase tab to completely remove all content from your Mac’s hard drive.

Disk Utility will let you format your hard drive anew to prepare it for a fresh install of OS X.

Disk Utility will let you format your hard drive anew to prepare it for a fresh install of OS X.

Once completed, exit Disk Utility (you may need to restart your computer while holding down Command + R), and in the list of Utilities that appears, select "Reinstall OS X,” and click Continue. This part of the installer will walk you through downloading and installing the latest version of OS X Lion or Mountain Lion on your system. After installation, your computer will be just like new; on first boot, your Mac will boot into the initial setup screens, allowing you to create a new account and set up OS X.

The Urge to Merge

Over the years, I have had several Apple accounts with different email addresses and passwords in iTunes, and I don’t use any of these now. Is it possible to merge older accounts and passwords into a single, most-current account?

The Apple ID portal gives you a way to change your personal information.

The Apple ID portal gives you a way to change your personal information.

Unfortunately, the answer is no. Apple does not support merging multiple Apple IDs into one. Apple ID was designed to be like a social security number; the idea is one Apple ID for life. The best way to handle this is to stick with your most current Apple ID (or the one that is linked to all of your purchased content) and don’t create a new one. Each Apple ID gives you access to every Apple service currently offered. Should your personal information change, you can easily update it by going to appleid.apple.com.

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